Convenient and efficient.

Overall good.

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

Easyrentcars was easy to use and the charges was very reasonable.

The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.