Perfect.

The reception efficiency is extremely low. There are only three staff, and it takes two hours for one customer to get a car! The female manager stays inside eating and surfing the internet, not coming out to help, which is very annoying. The group of five European and American students before me took over two hours to get their car, and it took me over two hours as well, and I was forced to pay extra.

The store is not inside the airport, and you need to take their free shuttle. The line at the store was very long, and the process was extremely slow. Including waiting and processing time, it took at least 3 hours. The most ridiculous part was that after successfully booking online and making a full payment, there was no car available when we arrived at the store. I had reserved a Dodge Grand Caravan, but since there were no cars available on-site, they tried to give us a pickup truck instead. This was unacceptable as we were a party of seven, including children and elderly family members. We had to reject it, and they said there was nothing they could do. I urgently contacted the overseas customer service of the rental platform, but even after their negotiations with the rental company, nothing was resolved. In the end, we had to book a vehicle from a different rental company next door, which fortunately had availability, preventing us from being stranded overnight. However, this whole situation wasted more than half a day of our trip. I strongly condemn the Canadian rental company, Discount Car & Truck Rentals, for making our first day in Canada a complete chaos. While the customer service hotline of the rental platform tried their best to help, they were limited by their platform's capacities and couldn't do much against the rental company. I strongly suggest that the rental platform terminate its cooperation with Discount Car & Truck Rentals. To all fellow travelers renting cars in Canada, beware of this company!

Are you serious? Fix your own issues first!

Good

Great discounts

Took us 90 minuts to get the car - which was not ready when we eventually reached the counter. Had to wait 15 minuts more to get the car. It was dirty with dog's hair, had to clean it again, fuel tank was empty (though rated 8/8 on the contract), so we had to full it at once, and 4 days later we found out that one of the tires was dangerous, so we had to have it changed - we lost more than half a day on our trip waitkng for this to be fixed, and pay 135 cad though we were not responsible... no possibility to ger our money back, we should have seen it earlier as we have been told... I ´d rather loose some money than have an accident because the tire bursts, but I think they should check this thongs more carefully when people brings cars back.