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Search for Discount Car & Truck Rentals Car Rentals in Lasalle

Discount ruined my car rental experience

Reviewed: Thu, Feb 14, 2019
About Discount Car & Truck Rentals: 6.0 /10
My experience with discount was awful. I booked and paid for the car for a one week rental to be ready at 2:30 p.m. I arrived at 4:30 p.m. to pick up the car and was told that there was a problem. The vehicle they were supposed to rent me had not yet been returned by the previous client and they weren't able to reach him on his phone. After humming and hawing they asked me if I would be able to go to a different location to pick up the vehicle. As i had a trip planned and wanted to get on the road sooner rather than later I told them I would do whatever needed to be done to get a car. With that they attempted to make arrangements with other branches but without any luck. I had hoped I could pay a premium to park my personal vehicle at their location for the duration of the rental but was told that was impossible because they have a 75 vehicle fleet and so they dont have space. That itself made me laugh given with such a large fleet they didnt have a car for me for a booking I had already paid for. I took advantage of their offer to follow me back to my house to park my car and shuttle me back to their branch. They assured me by the time I got back I would be all set. When I got back they had a HYUNDAI ELANTRA ready. I paid for a full size car !!!! When I told them it wasnt the class of vehicle I ordered he went back on his computer in what I thought was an attempt to resolve the situation. Instead he looked at me and said "your reservation was 230pm....its 430pm ...its not our fault we dont have a car...if you were here at 230pm there would have been no problem" I PREPAID FOR A RENTAL FOR A WEEK. as far as I'm concerned that car should be there and ready for me to pickup at anytime during the rental period that I so choose. Their proposed solution was for me to sit and wait for a vehicle to be returned. At this point I was getting rather frustrated and as the branch closing time quickly approached I feared I was going to end up leaving there
About QEEQ: 10.0 /10
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Discount Car & Truck Rentals in Canada

Rebecca Eleanor

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Reviewed: Fri, Jun 1, 2018
About Discount Car & Truck Rentals: 2.0 /10
I had to wait for two hours before getting the car. The process was too slow. I reserved an SUV but got a minivan instead. The vehicle type was completely different.

S.Pierre

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Full Size | Toyota Camry or similar
Reviewed: Sat, Jun 1, 2019
“Between pick up and drop off time everything went really nice. Véhicule was clean and very good.”
About Discount Car & Truck Rentals: 10.0 /10
We did not wait for too long it was just the normal waiting time and very good service at the counter.
About QEEQ: 10.0 /10
It was simple and smooth, really nice service with very good price.

Isabel Rodríguez

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, May 23, 2019
“Good car, good price, not really good service”
About Discount Car & Truck Rentals: 8.0 /10
We had to wait long to pick up the car, the staff wanted to give us another car with 6 seats when we booked one with 7. When we were on our way we noticed something was not going right (the tires were very swollen). Also the inside was not clean and we could find trash from the last customers.
About QEEQ: 10.0 /10
Quick and easy

Amir

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Medium SUV | Jeep Compass or similar
Reviewed: Tue, Jan 15, 2019
“Dirty cars”
About Discount Car & Truck Rentals: 4.3 /10
Waited for a long time to recieve the car. The car was dirty. They cleaned the car but it still was dirty. It took a lot of time to recive the car. Many parts of the car was stingy and dirty
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fusionmuck

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Economy | Mazda 2 or similar
Reviewed: Sat, Mar 31, 2018
“Summer tires in winter?”
About Discount Car & Truck Rentals: 8.4 /10
Like: The value for the car was great - saved close to $90 from what the competitors offered!
Dislike: I rented a car in the middle of winter in Canada, and I was given a Dodge Challenger muscle car. I actually asked for a Toyota Yaris or similar. Look --great car, but it had summer slicks on, not even all-weather tires. Further, I was told by the agent when I got back that the treads were getting pretty low. Sure enough, I was caught in a snow storm, and I got stuck and I had to be towed out. So, poor choice of car. Even poorer choice that the car did not have winter tires.

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