Good value for the money

Satisfied

Extremely poor after-sales service and claims process

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

親切に対応いただきありがとうございました。初めてのメルボルンのドライブを楽しむことが出来ました。 英語は片言、中国語は全くわからない私たちにメモを見ながらでも日本語で対応していただいたことに深く感謝します。

予約の方法は簡単でした。予約確定後に予約変更が出来ればもっと良いと思います。変更の場合は一旦キャンセルしなければならなかったのが少し面倒でしたが、満足できました。

Vehicle only quarter full at pick up. Vehicle blowing massive amount of smoke on acceleration and following vehicle stopped us to inform us. Informed desk on return and either didn't understand or disinterested.

Quick and efficient