Rental car was cheaper than other companies but took a long time to get the car.

K.Chow

Australia

Reviewed: Wed, Jan 1, 2020

About Aucar: 7.7 /10

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

About QEEQ: 9.0 /10

Booking process was easy. It would have been good to include the extra cost for additional drivers.

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Compact SUV | Mitsubishi ASX or similar

7-day rental

Relevant Reviews on Aucar Aucar Mel airport

Benson Beaufort

Australia

8-day rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 28, 2024

About Aucar: 10.0 /10

Chinese rental company, easy communication.

About QEEQ: 10.0 /10

Kirk North

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Oct 18, 2019

About Aucar: 10.0 /10

The store was very busy when I went to pick up the car, but it was well managed and the staff were very friendly. By the time I got to pick up my car, the originally booked model was no longer available. After negotiating, the store manager upgraded me to a Porsche Cayenne for a small additional fee. After returning the car, I carelessly left my wallet in the car. Even though the staff had finished work, they delivered it to my hotel at around 11 PM and firmly refused to accept any service fee. Encountering such a good company and warm service in a foreign country, along with the beautiful scenery of Australia, made it all very worth it. I strongly recommend Aucar.