Very pleased with your services and your staff. Thank you and will visit again soon...

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

The service attitude was acceptable. Make sure to take good photos when picking up the car to avoid issues when returning it.

Staff are all Chinese and communication in Mandarin is smooth. They provide driving training for beginners before renting, which is commendable. However, they gave us a downgraded Chinese-made seven-seater car with poor performance and high fuel consumption. The fuel tank was almost empty at handover. It's really baffling why a Chinese-run rental company doesn't follow international standards (foreign rental companies usually hand over cars with a full tank and upgrade if the same class is unavailable).

The car was an older model and its wasn't smooth in driving. The car didn't even have a standard feature cruise control which make the whole journey tiring. I was given Hyundi instead of KIA and that too was quite old and noisy.

Like: The counter is very helpful and the car is good new. Over good experience because they never request you to top up.