Beautiful

Very good

Renting a car was very convenient and quick. Just sign the contract and watch a traffic regulation video, and you can pick up the car. Originally rented an A4, but got upgraded to a Q5. The car was very new. Returning the car was also easy, just wait for any charges or fines notifications.

It was very windy on the day we picked up the car. We made our first call, and they told us to wait at a designated spot. On the second call, we informed them that we were already at the spot, and they said they were on the way and would be there soon. After waiting for more than twenty minutes and freezing, we called a third time and they arrived ten minutes later. When they arrived, they didn't help us with our luggage and just watched us struggle. At the store, we had booked a Toyota Corolla since that's what we use at home. But they gave us a small QQ car instead, which was very cramped for three people and two pieces of luggage. One piece of luggage had to be put in the back seat. They claimed it was the same model, but these cars are not the same at all—it was a complete rip-off.

Car rental company did not have the specific car Audi Q5, even though booking says it is for specific car model. Nevertheless, counter staff offer free upgrade to Q7. Although he was holding the Q7 car key, but he cannot locate the Q7 in the car lots. In the end, I settled for a Volvo XC60 parked just right outside of the reception. To my surprise, the counter staff just blank out the printed text “Audi Q5” with correction tape on my rental agreement paper! And write over it “XC40”! He reasssured me this is fine. Now I know why the Q5 and Q7 are missing from the car park lot.

Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.