Very good service, no communication barriers

Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me. A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal. There was total lack of communication and personal touch to the service provided.

Booking system was good and efficient.

My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.

Like: The affordable price of the car is the major factor and the condition of the car is wonderful. The seats were comfortable for long distance traveling and I have no complains. Best car I have hired so far.
Dislike: The attitude of some staff was not friendly, whereas the one that receive the car from us is very nice.