Happy And Satisfied

Because the order didn't show up on the car rental website, the rental company didn't remind us to cancel. After communicating, they only refunded one day's fee. The appeal process was not effective. Although it's not much money, the experience was not good. Hope it can be improved!

The staff were quite friendly, and there was no need to queue. They picked us up from the hotel early in the morning.

All staff are young Chinese, easy to communicate with, bought full insurance and picked up the car right at the entrance

Well exceeded my expectations. Really would be using their services again.

Such an ease booking with these guys!

Language was a small problem when talking on the phone. Address for the return is incorrect on the website/confirmation for return, staff member did say to return to collection point but didn't emphasise that it was different to confirmation text. Also staff had no idea where closest petrol station was to refill prior to return....told to google it!

All good. Discount offers are in USD & I am in Australia so of no use!