The handling of accidents was inadequate. The rental company did not provide insurance or assistance hotline for rescue, so I had to bear the transportation costs myself in case of an accident. Additionally, no invoice was provided after charging the excess fees for the accident.

Overall, it was great. However, on the first day, we rented a child seat, and the staff member was inexperienced. She told us that the fee would be daily without a cap, which made us worry about the cost over 50 days! We quickly bought one and they delivered it the next day, then told us there was actually a cap. This back and forth cost us time and fuel, and we ended up with an extra child seat...

Very satisfied.

The time spending for pick up need to be improve.

You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.