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Live chat Email us Service Code: 3486923040
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It was an average experience.

Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ: 8.0 /10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

W and M

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Economy | Toyota Yaris or similar
Reviewed: Wed, Oct 16, 2019
“Great value for money”
About Routes: 8.0 /10
Everything good, except that the car was barely cleaned
About QEEQ: 10.0 /10

J.Unger

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Aug 30, 2019
“Everything was nice and easy”
About Routes: 9.0 /10
The only thing that could have been better was the instructions to find the shuttle to take to the rental center
About QEEQ: 10.0 /10

View more >
Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Jul 25, 2019
About Routes: 5.7 /10
Girls on the front desk they need to be polite with clients. Terrible front desk service.
About QEEQ: 9.0 /10

EvaP.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Jul 19, 2019
“Get what you pay for.”
About Routes: 6.7 /10
The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.
About QEEQ: 8.0 /10

B.Susilo

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

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