Waited at the airport for 30 minutes, and there was deceptive behavior. The fuel tank was only half full. I drove 35 miles and ended up refueling for 30 CAD. They acknowledged the tank was not full initially but refused to cover the costs!

We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.

I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.

When I arrived at the rental company, I was told that they only have Wranglers and no other Jeep models. I specifically chose the more expensive Grand Cherokee or similar model to have more space for my stuff. If I had known this, why would the website list more expensive Jeep models? I could have just chosen a Wrangler directly. So when I got the Wrangler, I couldn't fit everything, which was very inconvenient.

The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.