Terri

The staff was very nice, even though my English isn't very good.

Picking up and returning the car was very convenient, the staff were on-site and answered all questions. Pretty good!

The pick-up and drop-off process was quite fast. Remember to note down the mileage before returning the car and inform the staff. The car was new, in good condition, and very stable and easy to drive.

I rented from a Hertz store in downtown San Francisco, located in a parking lot where many rental companies are situated. I booked a RAV4 but was given a Kia instead without any choice. The car was new but didn't have as much trunk space as the RAV4. The front desk was staffed by a Chinese person but they couldn't speak Chinese, and kept insisting that I hadn't bought enough insurance even though I clearly had purchased full coverage. After showing her the information at the bottom of my rental order, she stopped insisting. It seems better coordination is needed between the rental app and rental companies. She said her computer showed that several insurances were not purchased. Not being able to choose a car was really frustrating, unlike Alamo, which probably had better options due to its downtown location and limited car availability.

Like: Good vehicle with low prize.
Dislike: Wait for pick up.