Super as always

The staff is very friendly.

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

Alright

I don’t know

Very nice Mitsubishi ASX, roomy, comfortable and economical.