100% likelihood of being scammed

It was easy to find the exit from Izmir Airport. The staff's attitude was okay. They asked if I wanted to buy insurance. I showed them the English version of the rental form and they said it's OK. Overall, it was fine.

They replaced my reservation with a better car because they rented my reserved car, but I took more than 30 minutes to finish the papers, and when I dropped off the car it was terrible because too much crowd and there is one employee to receive all the cars.

I wanted to ask them about something specific concerning the AC but they didn't reply on the phone When i called

Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off. The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork. At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car. This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.