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Live chat Email us Service Code: 9942983123
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Reviewed: Thu, Aug 29, 2019
About Europcar: 2.0 /10
I had booked with full insurance, but when I picked up the car, the contract did not mention any insurance. I asked the staff about the insurance and showed them my booking confirmation that included insurance. However, they told me that there was no insurance included. I tried contacting the customer service hotline and online support, but couldn't get through, so I had to buy additional insurance. Also, the return location was in another city, and they did not inform me that a password was needed to enter the return area. This resulted in me driving around the parking lot three times before I got out and asked the rental office for the password. I chose the airport location for convenience, but the whole experience was so rushed that I left my clothes and charging cable in the car. Terrible experience!

Relevant Reviews on Europcar in Turkey

Jean Coffey

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Reviewed: Tue, Apr 8, 2025
About Europcar: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Cynthia Camp

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Reviewed: Thu, Oct 10, 2024
About Europcar: 4.0 /10
When returning the car, an employee named Onur asked me privately for a tip.
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NMG

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Economy | Opel Corsa or similar
Reviewed: Wed, Aug 28, 2024
“Very good”
About Europcar: 10.0 /10
The only thing there were no gps in the car
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Vic Tobias

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Reviewed: Mon, Aug 12, 2019
About Europcar: 10.0 /10
The staff was very friendly, probably because they are used to dealing with international customers. They pointed out both the things we noticed and those we didn’t. We had an additional driver, but they didn’t charge us for it (even though the second driver didn’t end up driving).
About QEEQ: 10.0 /10

Choonara

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Economy | Renault Clio or similar
Reviewed: Sat, Aug 10, 2019
“Cold and ruthless”
About Europcar: 4.3 /10
Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off. The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork. At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car. This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.
About QEEQ: 8.0 /10
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