the worst car rental experience

Decent, matches local average standards.

There weren't many people, so there was no queue for picking up or returning the car. The car inspection process was simple.

No Chinese service, and they tried to upsell insurance. If you don't buy their full insurance, they hold 11,111 euros on your credit card. We were in a hurry and didn't argue with them, partly because of the language barrier. It seemed impossible to hold such a large amount, so we didn't pursue it further. The GPS provided by the rental service was mediocre; our phone worked better. They gave us a Jeep with over 60,000 km, and its condition was really poor.

This car rental company is absolutely terrible. Remember the name, Green Motion! The exterior of the car we got was very damaged. The steering wheel had issues, the brakes were unresponsive, the acceleration was poor, and the seats were full of pits and dents. This led to a disastrous trip in Iceland, causing us to return the car and leave Iceland two days early. Our remaining accommodation was wasted, and we had to buy new tickets as we couldn't change our flights. When returning the car, we discovered that the GPS we rented couldn't enter the return address correctly because it was faulty and couldn't input the number 6. We even got help from Hertz staff to try and input it, but they couldn't either. Since their office wasn’t at the airport, we spent two hours looking for the return location and eventually left the car in front of a hotel at the airport, waiting for them to pick it up. Communication over the phone was very unpleasant, and they refused to come and get the car. We were almost missing our flight, and it was only after my companion angrily hung up that they sent someone. Returning the car two days early didn't get us any refund, and they even charged an additional 10,000 ISK without our permission. Overall, Green Motion deserves extremely negative reviews!!!

Our first car inexplicably broke down. Despite many local mechanics checking it, no one found the cause. After contacting the rental company, they promptly arranged for roadside assistance and a replacement car. Even though it was completed by 3 AM local time, their responsiveness was commendable and didn't affect our schedule the next day.