No Chinese service, and they tried to upsell insurance. If you don't buy their full insurance, they hold 11,111 euros on your credit card. We were in a hurry and didn't argue with them, partly because of the language barrier. It seemed impossible to hold such a large amount, so we didn't pursue it further. The GPS provided by the rental service was mediocre; our phone worked better. They gave us a Jeep with over 60,000 km, and its condition was really poor.

When picking up the car, they tried to push us into buying insurance, but I didn’t buy it. When returning the car, they were difficult and the service attitude was not very friendly.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.

Al momento de la recogida todo medianamente bien pero nos hacen pagar un seguro (porque sino, no nos dan el coche aún llevando contratado otro seguro con antelación) y este seguro no te cubre nada!. A la hora de la devolución El personal fue lo peor, hacían por no entendernos, con el idioma, se reían de nosotros incluso con burlas. Nos han estafado y además nos amenazaron con no llevarnos al aeropuerto y casi perdemos el vuelo.

Todo bien, cuando tuvimos problemas siempre contestando rápidamente e intentado ayudar en lo que podían

First They did not have the vehicle we booked. They then said they were upgrading us and tried to give us a 9 person van. As you can imagine not ideal for traveling for parking or expense if gas. Not really an upgrade. Then they gave us an old minivan. Not what we had booked but better than the 9 person van!