Fiat tipo instead of volkswagen passat, for passat price

There weren't many people, so there was no queue for picking up or returning the car. The car inspection process was simple.

I bought full insurance on Zuzuche, but when picking up the car from the rental company, they insisted I purchase another full insurance for 160 Euros. After negotiating, they said if I don't buy it, they would hold 2000 Euros on my credit card. I can understand pre-authorization and deposits when renting cars domestically, but it's normally unnecessary for renting abroad. They blatantly bullied Chinese customers. A German couple next to me only needed to verify their order information and sign their names to get their keys and collect their car, which was conveniently parked right at the entrance. On that day, it was raining in Iceland, and after we bought the insurance, they simply handed us the keys and told us to find our car in the parking lot ourselves. Normally, I could understand this procedure at airports, but comparing the two experiences was disheartening. Aren't German and Chinese customers both customers? This isn't just about the insurance scam; it's about the extra effort paid because of bad weather and still receiving subpar service.

Waited a very long time for the car pick-up and drop-off shuttle from the rental company...

The service was excellent. The rear windshield wiper broke for some reason, but the girl handling the return was very friendly and said they would try to waive the fee. So far, no charge, very happy.

Long wait on booking in, vibration through steering probably wheel balance, wipers were not very good and one head light was out.