Way below average on site service

The service from the car rental staff during pick-up was very poor.

Very satisfied, quick and convenient pickup and drop-off.

The car rental went smoothly. Had to wait for 5 minutes to pick up the car. The store clerk took several photos with a pad, and of course, I did too. When returning the car, an elderly man quickly signed off. I’m happy to give a good review. Booked an automatic Suzuki Swift, but got a Ford Fiesta. Fortunately, it was a hybrid, relatively fuel-efficient. Space wasn’t large but suitable for Athens.

We arrived more than 40 minutes early for our rental, but due to a computer issue, we weren't served immediately. We had to wait until almost 6:30 PM to get the car. I had reserved a 9-seater Mercedes, but they gave me a 7-seater Nissan instead. There were scratches on the right side of the car, not very noticeable but marked on the report. When returning the car, they claimed the upper scratches were old but the lower ones were caused by us and charged us €481,00. The whole process felt like a scam! We picked up the car around 7 PM, rushed to the city center to check into our accommodation, and didn’t notice any lower scratches. Is a scratch really worth €481,00 to fix? This company is a rip-off. Terrible experience, terrible company.

Like: our trip to Andros island was an expirience that I will remember for a long...nice weather, frienly people good food unique spot and monastery to visit and sure beatiful beaches with little people