Great Customer Service, Poor Vehicle for Price

Amazing service

THE CAR EXCEEDED MY EXPECTATIONS AS I RECEIVED A FREE UPGRADE TO A MINI COUNTRYMAN. REALLY NICE CAR.

THE PLATFORM IS VERY NICE AND USER FRIENDLY

Very good service and very good car

The efficiency at the Europecar counter is extremely low. While Sixt could handle three customers in the same amount of time, Europecar can only handle one. This is because every customer has to communicate with the counter staff who are not very proficient in English. The staff also have to type in each letter of the name, address, and phone number one by one, which is very slow.

When I arrived at the store, they said I couldn’t rent a car with my driver's license. I have used my Chinese driver’s license, notarized Chinese document, and translation to rent cars abroad at least 10 times, including at least 4-5 times in Europe, and this is the first time I've heard that it can't be used. The staff at the car rental company spent half a day on the phone trying to sort it out, but it still didn't work. It wasted at least 2 hours. From daylight until it got dark, my wife and kids were waiting at the pier, it was a real hassle. Later, I asked at Enterprise and Hertz, and they both said it was fine to rent, but Europcar said it wasn't, which is absolutely terrible.