Did not meet my expectations

I loved being able to have a car this tie around on my trip visiting family. The staff was friendly and helpful. I will definitely use this company again when I come to Chicago!!

Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.

Yes, easyrentcars.com was great and I would use it again.

Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.

Desk agent upgraded our vehicle at no extra cost.

Easy to use. We saved a lot of money with easyrentcars.com

The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.