trop d'attente a la prise en charge

Other than the difficulty in finding the counter, everything else was quite satisfactory. The car was new and communication was smooth. It would be helpful if QEEQ could inform in advance about the counter-sharing company to avoid inconvenience.

I ordered snow chains as we were going skiing but they were not provided. Counter staff just said no you didnt order them. No proof but they were very unhelpful in fulfilling the requirement for chains. I also ordered a AWD SUV or similar. Ended up with a 2WD van which was not similar.

We were very happy with the overall experience of the car. Just a bit put off by the request to drop off car in clean condition otherwise a 80 euro cleaning fee would apply. It's just added stress to find a car wash on top of filling up the tank.

We were very happy with the overall experience of the car. Just a bit put off by the request to drop off car in clean condition otherwise a 80 euro cleaning fee would apply. It's just added stress to find a car wash on top of filling up the tank.

Alamo said there have missing rope in the trunk. However, when I rental the car, the rope already missing. And they deduct EU$ 31.07 from my deposit.

Like: The experience at pick-up and the car, very professional and friendly staff. They gave me a big car Citroen C4 Picasso, but finally I choose a smaller one Renault Clio. The lady at picking-up -Rabab- was fair and pointed me that I have paid for a bigger car than the chosen one. She just wanted to make sure I understood about the downgrade by choosing a car from a smaller group.
Dislike: The company should send e-mail with instructions where to find the rental office in the airport. At Nice Airport Terminal 1, following the signs you go... nowhere, because the rental offices moved in Terminal 2. When dropping-off the car the person who checked the car told me the car was hit on the left side for about more than one meter long. Really I did not see anything, I did not hit the car, I was the only driver all the time. I understand they have to check properly the car when return, but not to show things which I did not do. And really I did not see any damage on the front left door. Finally a supervisor came and set things ok. Maybe the lady was too meticulous in doing the job, but left a bitter taste by showing me something which wasn't real. After all, the car was fully insured, but i did not like the idea to cover something which was not visible and did not came by my fault.