Excellent Service, will use them again next trip

Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless. Car hire in the Uk is expensive all round :(

I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter

I didn't get the car I booked as they had 'overbooked'. It took over an hour to collect due to slow processes and being understaffed for the amount of collections due. Limited choice of cars left as they had overbooked. They said they couldn't even given us a partial refund as we booked with a voucher through easycar. I won't be using Europcar again.

they gave me an upgrade for a relatively good extra fee. The car was really great and worth the extra fees. I had to drop a deposit, i am yet to be refunded that after 5 days.

Dislike: Hard to contact on the telephone when we wanted to extend the hire period.