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highly disappointed with ecovia service

Reviewed: Sun, Aug 18, 2019
About ecovia: 6.7 /10
1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
About QEEQ: 8.0 /10
Compact | Seat Leon Estate or similar

Relevant Reviews on ecovia in Italy

Owen Thorndike

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Reviewed: Fri, Oct 11, 2019
About ecovia: 6.0 /10
Ecovia and Autovia are the same company, but it's hard to find. The drop-off location is not at the airport; you need to drive 8 kilometers away and then take a shuttle back.

Jay

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Mini | Fiat 500 or similar
Reviewed: Sun, Oct 13, 2019
“Pay a little extra (avoid EcoVia)”
About ecovia: 4.3 /10
Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...
About QEEQ: 10.0 /10
Great service. Even reduced the price. Good comms. Just need to make sure I pick another hire car company.
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Economy | Fiat Panda 2 Doors or similar
Reviewed: Thu, Sep 12, 2019
About ecovia: 8.7 /10
Super nice people
About QEEQ: 8.0 /10

Karolina

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Mini | Fiat 500 or similar
Reviewed: Sun, Sep 1, 2019
“Suficient”
About ecovia: 7.7 /10
The counter was right at the airport and we found it quickly. The lady at the counter was uncomfortable, spoken in silence, and could not understand. In the end I got a completely different car than I had booked. Instead of picking up the car we also found quickly. The car was a little dusty inside but otherwise okay.
About QEEQ: 10.0 /10
The customer servise was excelent.

D.Garcia Marti

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Convertible | Fiat 500c or similar
Reviewed: Sun, Aug 25, 2019
“Servicio lamentable, ya que debes de leerte toda la letra del contrato”
About ecovia: 5.7 /10
El personal del mostrador impertinente y poco resolutivo, poniendo trabas a todo , tardamos cerca de 2 horas en recoger el coche, y 100 euros menos en la tarjeta

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