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highly disappointed with ecovia service

Reviewed: Sun, Aug 18, 2019
About ecovia: 6.7 /10
1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d. I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund. 2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
About QEEQ: 8.0 /10
Compact | Seat Leon Estate or similar

Relevant Reviews on ecovia in Italy

Milica

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Economy | Kia Rio or similar
Reviewed: Tue, Apr 16, 2024
“good value for money”
About ecovia: 7.0 /10
we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.
About QEEQ: 10.0 /10
Everything was fine

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Economy | Fiat Panda 2 Doors or similar
Reviewed: Thu, Aug 20, 2020
“Good experience with Ecovia”
About ecovia: 9.0 /10
Great service and nice and clean car - even got an upgrade and great tips on cheaper fuel.
About QEEQ: 8.0 /10
The customer service and the information provided on international driving license were incorrect and therefore very confusing. I needed to call the rental company myself to get the correct answer. Otherwise happy with the booking platform.

Stella

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Compact | Seat Leon Estate or similar
Reviewed: Mon, Nov 25, 2019
“Ecovia staff ( the tall and thin one ) is rude and too much selling and sound threatening.”
About ecovia: 5.0 /10
Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .
About QEEQ: 8.0 /10
Fast act and received email from EasyRentCars after we called our insurance .

C.Fraser

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Economy | Fiat Panda 2 Doors or similar
Reviewed: Tue, Oct 22, 2019
“Good value rental”
About ecovia: 7.0 /10
The car was badly damaged by someone who had previously maliciously scratched the bonnet and doors, it was quite embarrassing to drive around in a car like that.
About QEEQ: 10.0 /10
Everything was fine
post image

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Intermediate | Kia Optima Estate or similar
Reviewed: Mon, Aug 12, 2019
About ecovia: 7.0 /10
You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.
About QEEQ: 10.0 /10

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