Excellent

The front desk staff were friendly, but they still recommended insurance and an extra tank of gas, claiming their gas was cheaper. However, we politely declined. It turned out that refueling on our own was more suitable. Can't comment on the insurance since we didn't use it. Perhaps the rental company's insurance might be more convenient for claims compared to domestic platforms.

The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

The store is easy to find, not many people in line, and the paperwork is simple. Returning the car is very efficient, it only takes 5 minutes.

Picked up the car at Orlando airport. When I arrived, Alamo's parking lot had almost no compact size cars left as I reserved, and the clerk kept pushing me to choose a higher category. I ended up with a Chevy Sonic LTZ, which is similar to the Chevrolet Aveo in my country, with a 1.4 T engine. Overall, I was quite satisfied with this small car; its performance was good, and it responded well when accelerating or changing lanes. In fact, its driving performance was better than the Cruze I rented later. However, the car is still a compact size, which feels a bit small in the U.S., unlike driving a larger car which gives more confidence. I recommend renting at least a standard or mid-size car.

The staff at the front desk were very friendly.