Very efficient and easy to use.

They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo) When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license. I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).

They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money. It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?

The counter staff during pick up was amazing. The counter staff during drop off was bad, and the counter was actually under staffed and it was very very crowded.

It's all good.

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints

Like: Awesome experience overall.
Dislike: Nothing.