Excellent value for money from EasyRentCars; poor customer service from Europcar.

T.Gornall

United Kingdom

Reviewed: Thu, Aug 15, 2019

About Europcar: 7.7 /10

The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.

About QEEQ: 10.0 /10

Very easy process and by far the cheapest car hire I could see online.

Europcar

Ipswich

United Kingdom

Compact | Hyundai i30 or similar

1 days rental

Relevant Reviews on Europcar in United Kingdom

Quintion Noel

United Kingdom

1 days rental

Europcar

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Fri, Jun 14, 2024

About Europcar: 8.0 /10

Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.

About QEEQ: 10.0 /10

Chad Kipling

United Kingdom

1 days rental

Europcar

Glasgow

United Kingdom

Reviewed: Thu, Jul 23, 2020

About Europcar: 10.0 /10

Pretty good

About QEEQ: 10.0 /10

Sabina Sinclair

United Kingdom

1 days rental

Europcar

Edinburgh

United Kingdom

Reviewed: Sat, Jul 1, 2017

About Europcar: 2.0 /10

There were additional hidden charges. When picking up the car, the agreement included insurance services, but the staff did not explain this. Three months after returning the car, my credit card was charged 1800 RMB. When I inquired, they said it was for the insurance that was supposedly included when I rented the car. This is infuriating. I had purchased all insurance through the rental platform, yet there were still hidden charges. Very disappointed, I will never book from this rental company again!