Excellent value for money from EasyRentCars; poor customer service from Europcar.

The service was pretty good, but the British are very punctual. We arrived early at the car pickup point, but it was after hours and there was no one there. We almost thought we wouldn’t be able to get the car. Later, when the time came, we went back to check, and they opened the doors for us.

Car was fine; booked as a Volkswagen Golf or similar and got a Citroen C3 Aircross (Crossover kinda vehicle) but it certainly did the job it was required to do. My main issue with the vehicle was when I picked the vehicle up i was told that the AdBlue had been topped up but the warning light was on; shortly after the vehicle was turned on said AdBlue would start to circulate and the light would go out. After 2 days of the light being on I went back to Europcar who said that they didn't have any more AdBlue however they had a contract with Halfords and to take it down to there. So i did so, they took a full 10litre bottle of AdBlue and the car took it all. On this occasion all that was wasted was a morning of my time, which fortunately I had to spare, however in future someone else may not have this time. In even worse circumstance (for Europcar) someone could have taken the car on a long run and either become stranded when the car switched off to protect itself, or had ground itself to a halt. Neither of which would be a good situation. This was mentioned when i took the car back at the end of hire.

As the car I booked was not available I had a free upgrade to a Vauxhall Astra. Alex was very helpful with processing the pick up.

Counter staff were very good, polite and helpful. Had an issue when I returned the car full having paid for a tank of fuel in collection. Took several attempts until my money was refunded.

Simple and easy to use

Car wasn’t ready. No instruction at pick up re different handbrake- Golf-would have been really helpful.

Good