Convenient to book and excellent vakue

Quick pickup process

The store is quite small and a bit hard to find, better to use Google Maps first. Reception service at the store was pretty good. Initially, we were given a Viano, but it was too big and we were afraid to drive it. They nicely switched it for us. The car pick-up service at the parking lot was also very nice.

Friendly staff at pickup, drop off was horrendous, nowhere to park the car and almost impossible to find someone to leave the keys with. When we found someone, he couldn’t have cared less

Smooth and easy process

At the counter in Florence we were told our drivers licenses weren't valid despite them clearly being valid. This discussion occurred for almost an hour before being finally allowed to take the car. Poor.