Convenient to book and excellent vakue

Overall pretty good and convenient, but the car model I initially selected was not available, so I got a different one.

The staff at Hertz in Florence were very nice, but there were a lot of people. It took about two hours to pick up the car, so next time I will go earlier.

Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.

At the counter in Florence we were told our drivers licenses weren't valid despite them clearly being valid. This discussion occurred for almost an hour before being finally allowed to take the car. Poor.