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Heavily overcharged for a small ding that I didn't cause

Reviewed: Tue, Aug 6, 2019
About EZU: 6.3 /10
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
About QEEQ: 10.0 /10
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Compact | Toyota Yaris(2013-2015) or similar

Relevant Reviews on EZU AUCKLAND AIRPORT

A.N

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Economy | Nissan Tiida or similar
Reviewed: Tue, Feb 4, 2020
“Easy and straightforward”
About EZU: 9.0 /10
Quick, easy and good value.
About QEEQ: 8.0 /10

H.Hu

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Medium SUV | Toyota RAV4 Guaranteed model
Reviewed: Tue, Jul 16, 2019
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Marion

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Compact | Toyota Yaris 2013-2015 or similar
Reviewed: Thu, May 16, 2019
“Good value for the rental price over a week hire”
About EZU: 8.7 /10
EZU is a small car rental company with friendly counter staff. The car we received fulfilled our expectation, it seemed relatively new and was fuel efficient. They offer cheap car rental rates. We will surely rent a car with EZU again.
About QEEQ: 8.0 /10

K.Lee

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Compact | Toyota Yaris 2013-2015 or similar
Reviewed: Thu, May 9, 2019
“What if change the booking details after would great.”
About EZU: 9.3 /10
The staff was very friendly.
About QEEQ: 10.0 /10
What if change the booking details after would great.

J.Suren

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Economy | Toyota Yaris or similar
Reviewed: Tue, Apr 3, 2018
“A hidden gem of a care hire company”
About EZU: 8.4 /10
Like: Firstly, the cost for 3 days hire was fantastic. Car was clean, staff were friendly and chatty. I have already recommended you to a number of my friends.
Dislike: The car was a little old and occasionally made some funny noises. i was a little worried i was going to break down.

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