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Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Medium SUV | Toyota RAV4 Guaranteed model

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About EZU: 9.0 /10
The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.
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Full Size Van | Toyota Alphard 7 Seats Guaranteed model
Reviewed: Mon, Nov 4, 2019
“Highly Recommeded”
About EZU: 10.0 /10
Friendly staff, easy to communicate, briefing conducted very well
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Economy | Mazda Demio or similar
Reviewed: Mon, Nov 4, 2019
About EZU: 9.3 /10
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About QEEQ: 10.0 /10

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