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Search for EZU Car Rentals in Auckland

Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Toyota RAV4 image
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU AUCKLAND AIRPORT

Judith Gracie

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Mon, Oct 1, 2018
About EZU: 6.0 /10
Good attitude, short waiting time

Augustine Windsor

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sat, Sep 15, 2018
About EZU: 8.0 /10
Picking up the car was efficient with plenty of staff. However, returning the car was a hassle as there was only one staff member who was busy managing returns and airport transfers.
About QEEQ: 10.0 /10

Lorraine Lewis

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sun, May 20, 2018
About EZU: 2.0 /10
The company is very unprofessional, with only one Chinese staff member managing the store year-round. Due to our flight time, we couldn't refuel the car before returning it and wanted to pay the staff (the only Chinese person) directly for the fuel. Our request was met with various refusals and extremely poor attitude. Furthermore, we were misled that there were no flights at that time from the airport and assured we would arrive on time.
About QEEQ: 10.0 /10

L.Franchuk

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Economy | Toyota Yaris or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Thu, Aug 29, 2019
“Excellent rates on older model car which was in good shape”
About EZU: 9.3 /10
Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal
About QEEQ: 10.0 /10

A.MCDONALD

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Compact | Toyota Yaris 2013-2015 or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sat, Apr 20, 2019
“Awesome”
About EZU: 9.7 /10
Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019
About QEEQ: 10.0 /10
No problems with ERC.

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