Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!

We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.

car was good

Good value. Shuttle bus service was excellent.

Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal

Overall with Ezu is good. The office location is a bit further from airport which we had to call for pick up. For the car, it’s clean, but it’s in average model, not top.

Like: Efficiency, no hassle and value for money
Dislike: I have to get really picky here it would be that they weren't based at the Airport.