Unpleasure customer service in pickup counter

Great service, make sure to read the contract carefully before signing.

Very good.

There are additional charges every time I go to the store, secondary marketing.

I arrived at 10:55 AM, and the queue was very long. After finally getting to the counter, an elderly Asian woman named MARY who only spoke English began causing trouble. First, she asked why a family of three chose such a large car. I explained that large cars aren’t available in China, but I like big vehicles. She then claimed this particular car had been recalled, and when I asked how long I’d have to wait, a supervisor said at least 40 minutes to an hour. I couldn't wait because my 90-year-old great-grandmother was waiting for us to have lunch together. Next, they started upselling me, offering a brand-new Cadillac model at $199 per day, discounted to $79 per day. I said it was too expensive and asked for a cheaper alternative. They proposed various vehicles, but I insisted on seeing pictures. She said not all cars had photos available, and I declined options like minivans until they finally offered a 7-seater from GM, which I accepted. By then, it was already afternoon. She then pressured me to buy insurance. I explained that I had already purchased comprehensive insurance, but she claimed she had worked here for 30 years and knew for sure that rental car platforms only offer three types of coverage, insisting I had to buy insurance directly from them. She also mentioned additional services and asked me to insert my credit card. When I confirmed whether it was for a deposit, she stayed quiet but asked me to proceed. Then she made me individually confirm various charges. I was annoyed, but my great-grandmother in Los Angeles had already called to hurry me, so I reluctantly confirmed the charges. In the end, they charged me $752.38! As I was leaving with my luggage, two girls approached me and asked what they should do since their insurance wasn’t recognized. I said I faced the same issue and had no choice but to accept it due to time constraints.

Very satisfied