Я не получил автомобиль который заказывал,при всём этом на стоянке компании они были в данное время

When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)

Good, but there are a lot of people, so it takes some time to complete the paperwork.

The Hertz location is quite large, clean, and well-lit. The process of picking up and returning the car is quick. Just be aware that Italian English has some accent and intonation quirks, so you might need a moment to understand, haha.

Helpful,friendly,great value for money. Car exceeded expectations

Helpful,friendly,great value for money.

It took more than an hour to pick up the car. Please try to speed up the process.

Excellent