Overall, it's acceptable. They promoted the option to upgrade to a better vehicle, but after confirming it wasn't free, I declined without being pressured into purchasing.

Extremely dissatisfied. I didn't get any car, and the rental company didn't refund me, they just took my rental fee. I only had a scanned electronic version of the translation document. I called the store's customer service to ask, and they said it would be fine to rent a car. However, when I got to the counter, the staff said the original document was necessary. Even after showing them the customer service call records, they said it didn't matter who I spoke with, they wouldn't let me get the car. Then I called the rental company customer service, who said they couldn't do anything, neither resolve the issue nor refund me. So the money was wasted, the store didn't give me the car, and the rental company took the money without any refund. I've rented cars in Europe many times, even in situations where I didn't have the original documents or a credit card, and never had a problem. Even if I couldn't rent the car, I could still negotiate a refund afterwards. This time was truly terrible, I don't even want to give one star. The rental company is really awful! I advise everyone to choose local rental platforms when renting cars in Europe. Even if you can't get the car, you can get a refund, and stay away from Alamo. The customer service and the counter staff work together to scam people.

ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!

Satisfied, but there were still insurance sales pitches.

Fue todo rápido y muy bien

Muy amables