Quite good

Picked up the car after 11 PM, there were many customers and few staff, so I had to wait a long time.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

Helpful staff. They correctly suggested that we need more space and we paid for an upgrade. Very roomy vehicle, although the mileage was poor(Toyota 4runner). Overall it was very good for 4 persons.

Budget didn’t supply the same car or similar The oblige me to pay 39$/day to have other car