The pick-up and drop-off process was very convenient, but the queue time was long. Although we had already purchased full insurance on the platform, they still charged us additional insurance fees on-site.

The line was a bit long.

Very good, highly satisfied

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.