I picked up the car around 5 PM and it took approximately 40 minutes. The staff member mentioned that flights at this time might be more frequent, resulting in staff shortages. The tire pressure was low because it hadn't been inflated in advance. I felt like I had to keep pushing the staff to handle things for me. Also, the car wasn’t provided with a full tank of fuel, which made it harder to manage the fuel level when returning. The car features CarPlay, auto hold, and a touchscreen, but it does not have a rearview camera.

The overall service was very satisfactory, with fast pickup and return processes, and very enthusiastic service. Great experience.

I don’t usually comment but I truly believe that their rating doesn’t do them justice. The entire team was extremely professional and very polite. Congratulations and I will be definitely using them again.

No airport pickup, has to walk 5 minutes to the office. Counter staff was rude. Car was nothing like the one I saw in the pictures. The car condition was terrible, old and dirty with engine sounds. Upon returning the car, they knew exactly where to look for to find an odd chip in the paint job underneath the car, and charged me for the damage. I would not recommend this company one bit even if the rental is free.

The car was not the VW Polo that we booked but apparently in the same class (Suzuki Swift). The staff were helpful and courteous. The car was in shocking condition. We had booked an automatic but they showed reluctance to give us one and kept suggesting a manual. We think it was because of the poor condition of the automatic vehicle. Brakes were poor and the body condition terrible. The car was in shocking condition and had not been repaired after several collisions. Bits were barely hanging in place on front and rear. The website showed a pickup at airport but there was no Europcar presence at the airport. They had to come from the Port, so we had to ring them and then wait. Better information is needed.