Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.

The service attitude was excellent, and although I rented a small car, they provided an SUV.

The pick-up and drop-off processes were very quick. I was initially worried about potential hassles or pushy sales pitches, but none of that happened. They even upgraded me to a larger, newer car.

Hardly any waiting in line

Paid extra for booking a Ford fiesta but got a Vauxhall corsa which was cheaper to book. They didn't have the car I booked and downgraded me