Hertz rental cars are very reliable.

Satisfied

There was no Focus, only smaller cars.

Due to a last-minute reservation, the store ran out of cars. The staff made several calls and ultimately arranged a car for us, also recommending ways to save money. Very satisfied.

The car rental company was run by African Americans and the experience wasn't great. They promised a Nissan but gave us a Hyundai. It wasn't raining when we picked up the car, so we didn't test the wipers. When it rained heavily, the wipers didn't work well, making driving very dangerous. When we returned the car, they falsely claimed that the fender was damaged and there were stone chips on the glass, asking us for compensation. Fortunately, I had bought full insurance and didn't argue with them.