I rented a Ford, which is a locally-made British car. It doesn't have a reverse radar! Additionally, the rental price for this car is lower than what I paid, essentially giving me a downgraded vehicle. The car constantly showed warnings, such as oil lamp, maintenance alert, and low battery! We were right in the middle of the highlands near Edinburgh, far from any villages or service areas, and I was extremely worried during the drive, which affected the trip. I reluctantly drove it to Edinburgh, and the warning lights disappeared. During the car return, the rental company inspected it and claimed everything was normal.

Efficient service.

Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.

Deliberately downgraded car models, discrimination

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well