Awesome

We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

Car interior was not clean, took forever to get car. Used routes before and they are usually good. Don’t know what was going on this time

Rental fee is way cheaper than others, but car condition is as good as others or better. Accessing pickup location from the airport is a bit tricky. You need to take airport shuttle to Rental hub, and then call Routes office for another shuttle to the pickup location. It takes easily over 30 min. It is still worth taking time for pickup because the deal is so good. Also direct shuttle service from the dropoff location to the airport is provided after returning a car.

I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.

Many thing need to improve ❗️