The car was in relatively good condition, but there was frequent noise and jerkiness during startup, which made me wonder if it was due to the car model or this specific vehicle. The pickup process went very smoothly—the staff at the counter explained everything thoroughly without trying to upsell, which left a positive impression. The lady who helped us with the car inspection meticulously marked every scratch on the vehicle. Even though we had full insurance, she clearly explained which situations wouldn’t be covered. Her sense of responsibility was impressive. When returning the car, the staff member was very friendly and kindly reminded us about the high number of pickpockets at the airport. After the return process, he even escorted us to the terminal. Aside from the driving experience of the Mercedes B-class itself, the overall experience was excellent!

There were long queues when picking up the car.

My English isn't very good, but the service lady used simple words and gestures to communicate the information, and I understood.

Due to flight delays, we couldn’t pick up the car on time. After negotiating with the rental car customer service, they agreed to delay the pickup time. However, the rental company claimed that since we did not pick up the car on time, the originally booked spacious station wagon was taken by someone else. We were given a compact SUV, a Peugeot 2008, which had very limited luggage space and was quite cramped. They asked for over 300 euros to upgrade, but there were no other cars available. The return location was extremely hard to find. We circled around the train station several times and finally found it by exiting one parking lot and following the right direction. Then, the staff claimed the fuel was insufficient (short by 3 euros) and made us refuel before returning the car. Overall, we were very dissatisfied with the rental company.

Все хорошо, единственное дали не ту машину которую бронировали. Бронировал хэчбек, дали седан.

Удивила быстрая обратная связь, менеджер Юлия