Extremely expensive compared to competitors

friendly staff

cool

The counter staff were negative that I booked through easy rent cars. There was a discrepancy between the deposit listed on the website and the actual deposit they charged. The lady challenged our choice of car insisting we needed to upgrade to a larger one.

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Like: Got a 1.4lt turbo Golf automatic. A great little car, solid feel on the road and not bad economy.
Dislike: Nothing. Quite happy with the rental.