In El Aura, there are only two car rental companies. I was worried there might be no cars available on-site, so I booked in advance. The advance booking process was quick, and they pre-authorized 2000 riyals. After completing the process, you’ll get a receipt and then head to the parking lot to find the staff and pick up the car. There are no signs in the parking lot, so it took some time to locate the staff. The staff members are sitting inside the cars, which makes them a bit hard to find. The car was quite new, and after the staff checked and registered the car, you’re ready to go.

The service throughout was friendly, and there was no excessive upselling of insurance. They merely pointed out that our insurance was inadequate but didn't press further once we mentioned we had purchased it on a domestic platform. One shortcoming, however, was that the staff did not check the tire pressure. After driving for a day, the tire pressure warning light came on. Initially, we thought the tire might be punctured, but upon inspection, it turned out the pressure was too high. After releasing some air and resetting the gauge, everything was fine.

Good, the entire process went smoothly and was relatively convenient. I'll choose this one again next time.

No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.

Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.

Worked well