SAUDI ARABIA CAR RENTAL REVIEWS

The Budget at the airport is fine, always pretty good. The car was brand new with only 1000 kilometers. However, when I returned the car at a location in the city, the staff was indifferent and had a bad attitude. Also, after I returned the car, they didn't update the system in time, so it still showed that the car was being rented. This caused issues when I tried to rent another car, because one passport and one visa can only rent one vehicle. It took me two hours to sort it out. The city location was irresponsible. Bad review!

The first one right after customs, very easy to find.

Thumbs up to Xiaohan! Excellent service! Attentive and patient!

Budget at Riyadh T1 is extremely disappointing. Despite having paid through the platform and presenting the pickup document, I was still forced to make a payment before being allowed to take the car. After nearly an hour of negotiation, I had no choice but to accept. The vehicle provided was not of an equivalent category, significantly smaller, and the air conditioning system was subpar. Be cautious of Riyadh Budget.

I always rent cars from Budget. The service is great, hassle-free, and efficient!

Satisfied

Great service, well-maintained vehicles, quick response, highly recommended!

In El Aura, there are only two car rental companies. I was worried there might be no cars available on-site, so I booked in advance. The advance booking process was quick, and they pre-authorized 2000 riyals. After completing the process, you’ll get a receipt and then head to the parking lot to find the staff and pick up the car. There are no signs in the parking lot, so it took some time to locate the staff. The staff members are sitting inside the cars, which makes them a bit hard to find. The car was quite new, and after the staff checked and registered the car, you’re ready to go.

The staff provided professional service, were patient, and didn't show any annoyance. Everything was handled efficiently!

Smooth communication

Satisfied.

1. They made me pay for parking when picking up the car, and again when returning it. 2. Double charging issue: I extended my rental from May 5 to May 10 for 5 days, the rental fee had been paid offline, and the full insurance fee was also paid. Despite having fully paid for the extension, they charged me again on my credit card for the same period. Extremely bad experience.

Very satisfied, contact person Xiao Han handled everything promptly and effectively.

Very satisfied

They provide pick-up service, and the staff's attitude is excellent!

Good.

Please be cautious and avoid choosing AlUla Budget. If any accidents occur, communication and resolution are nearly impossible—they only demand compensation and then rush you away. Right next door is Lumi, the largest local car rental company in Saudi Arabia; their prices are even cheaper, and I recommend booking directly via their official website. During the car return process, the staff's attitude was extremely rude, and I was personally threatened, with them claiming they would call the police to detain me and prevent me from leaving. The issue stemmed from a minor scratch, for which they demanded 350 SAR in compensation. After paying with my card, I requested a receipt and pictures to pursue reimbursement later. By then, my flight had arrived, and passengers were already queuing. The staff became visibly impatient and tried to hurry me away. After repeatedly insisting, the staff's behavior turned hostile, saying, 'You must go. If you don’t go, I will not send you.' They later added, 'IF YOU DON’T LEAVE, I WILL CALL THE POLICE TO CATCH YOU, THEN YOU CANNOT LEAVE ANYMORE.' Afterward, I sought help from the police, but they couldn’t assist as they did not speak English. Airport staff intervened, but the car rental staff insisted I delete any photos, claiming I took them without permission, even threatening me by saying this was illegal. In the end, I almost missed my flight, and the issue was not resolved. Nearly three weeks have passed, and I still haven’t received the damage photos from the car rental company. Efforts by Zuzuche to mediate have also been unsuccessful, and the insurance claim process hasn’t progressed. Throughout the ordeal, the car rental company has shown no signs of apology.

The car had issues upon pickup and there were no spare vehicles available, so we had no choice but to cancel the rental.

The person who handed over the car was not the same as the one who received it upon return. I picked up the car at 11 PM and, trusting them, didn’t inspect it thoroughly. When returning the car, they claimed there was a scratch on the hood and blamed it on me, demanding compensation of 800 riyals. Their judgment seemed arbitrary—they decide it’s your responsibility, and that’s it. When returning the car at the airport, I waited for half an hour before someone showed up. The person receiving the car was completely different from the one who handed it over. Since different people have varying understandings of the car’s condition, any discrepancies between the pickup and drop-off inspection forms are automatically deemed the customer’s fault. There was a manager in the group with a rude attitude, though the young lady who finally assisted me was polite. Unfortunately, this didn’t change the fact that I had to pay 800 riyals. Thankfully, I had purchased the full insurance coverage, but I still felt like I was unfairly taken advantage of. Having rented cars for business trips for years, this is the first time I’ve experienced such issues. This feels like a one-time deal, and going forward, none of my company’s employees will use this rental company.

Unreasonable charges, duplicate charges, no response.