Budget - Al Ula Airport Information, Car Rental Instructions & Policies

It's very convenient to see the counter right after exiting the airport.

Very satisfied

There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.

Good

Too slow, the final charge was 50 RMB more than expected; the exchange rate fluctuation shouldn't cause such a big difference.

The service attitude was excellent, but the efficiency of Saudi staff is relatively low. The entire car pickup procedure took around 40 minutes. The vehicle's condition was quite poor, with many stains on the seats. The car's performance was weak, and pressing the accelerator caused significant jerking, making overtaking nearly impossible.

The car wasn't full of fuel when I picked it up, and they wouldn't refund me the extra fuel I added when returning it. After some arguments, they said the fuel cost covered the overtime fee, so I didn't have to pay it. In reality, they actually lost 15 SAR. I really can't understand the logic of Saudis.

Very good.

Very good, the process was relatively quick, and the service was excellent! However, Budget has too few car models and limited availability, with just one row of cars. In comparison, Lumi has four rows and allows direct counter rentals.

The airport is small, but the efficiency is quite high.

Very satisfied.

Overall very good, though the car model was a bit old, the condition was nice.

Overall pretty good

Very satisfied. The counter is right outside El Olra Airport, easy to find, and the car was in excellent condition. Overall, very satisfied.

Very satisfied

Very dissatisfied. Upon return, they nitpicked and claimed the underside of the car was scratched by flying sand and stones, insisting on a charge of 115 SAR. They also deducted the deposit twice, each time 2000 SAR.

Added insurance without informing! Currently filing a claim. Long wait times and slow processing with poor efficiency.

There were many people renting cars, but we had prepaid through QEEQ, so the car pickup was fast.

Satisfied

The first one right after customs, very easy to find.

Very satisfied

In El Aura, there are only two car rental companies. I was worried there might be no cars available on-site, so I booked in advance. The advance booking process was quick, and they pre-authorized 2000 riyals. After completing the process, you’ll get a receipt and then head to the parking lot to find the staff and pick up the car. There are no signs in the parking lot, so it took some time to locate the staff. The staff members are sitting inside the cars, which makes them a bit hard to find. The car was quite new, and after the staff checked and registered the car, you’re ready to go.

Please be cautious and avoid choosing AlUla Budget. If any accidents occur, communication and resolution are nearly impossible—they only demand compensation and then rush you away. Right next door is Lumi, the largest local car rental company in Saudi Arabia; their prices are even cheaper, and I recommend booking directly via their official website. During the car return process, the staff's attitude was extremely rude, and I was personally threatened, with them claiming they would call the police to detain me and prevent me from leaving. The issue stemmed from a minor scratch, for which they demanded 350 SAR in compensation. After paying with my card, I requested a receipt and pictures to pursue reimbursement later. By then, my flight had arrived, and passengers were already queuing. The staff became visibly impatient and tried to hurry me away. After repeatedly insisting, the staff's behavior turned hostile, saying, 'You must go. If you don’t go, I will not send you.' They later added, 'IF YOU DON’T LEAVE, I WILL CALL THE POLICE TO CATCH YOU, THEN YOU CANNOT LEAVE ANYMORE.' Afterward, I sought help from the police, but they couldn’t assist as they did not speak English. Airport staff intervened, but the car rental staff insisted I delete any photos, claiming I took them without permission, even threatening me by saying this was illegal. In the end, I almost missed my flight, and the issue was not resolved. Nearly three weeks have passed, and I still haven’t received the damage photos from the car rental company. Efforts by Zuzuche to mediate have also been unsuccessful, and the insurance claim process hasn’t progressed. Throughout the ordeal, the car rental company has shown no signs of apology.