The car pickup process was extremely slow. There were three or four people ahead of me when handling paperwork, and the whole process took over two hours. Then, at the car pickup area, there was another round of waiting—nearly an hour. Including the line at customs, it took me almost four hours after landing to leave the airport. I don't understand how the efficiency could be this low. The return inspection was overly meticulous, claiming that there was a scratch on the underside of the bumper facing the ground. Considering I picked up the car late at night, who would check such tiny details? They might as well check the car's chassis too. Then, they asked me to be responsible for compensation, which I refused outright. The staff said they had photos from the car pickup proving that this part was undamaged when I picked it up, but they didn’t actually have any. Currently, they're conducting an internal investigation. When signing, I noted that I did not accept the result and left to catch my flight. I left a phone number for the staff member who processed my case, and they said they would notify me of the outcome via email. They agreed not to proceed with any further actions until a consensus is reached.

Excellent service, the process was very smooth.

Avoid Budget car rental in Dubai and Abu Dhabi!!!

The pickup process was very slow. Despite booking well in advance, my family and I had to wait for almost an hour early in the morning.

Reserved a car seat well in advance, but they didn't have one at the store.