The car pickup process was extremely slow. There were three or four people ahead of me when handling paperwork, and the whole process took over two hours. Then, at the car pickup area, there was another round of waiting—nearly an hour. Including the line at customs, it took me almost four hours after landing to leave the airport. I don't understand how the efficiency could be this low. The return inspection was overly meticulous, claiming that there was a scratch on the underside of the bumper facing the ground. Considering I picked up the car late at night, who would check such tiny details? They might as well check the car's chassis too. Then, they asked me to be responsible for compensation, which I refused outright. The staff said they had photos from the car pickup proving that this part was undamaged when I picked it up, but they didn’t actually have any. Currently, they're conducting an internal investigation. When signing, I noted that I did not accept the result and left to catch my flight. I left a phone number for the staff member who processed my case, and they said they would notify me of the outcome via email. They agreed not to proceed with any further actions until a consensus is reached.

Great, convenient, and fast

I went to the service desk at Terminal 1, but they helped me with the car pickup even though it should have been Terminal 2. It was a pleasant experience!

The pick up and drop off took around 30 min which is a lot

Like: Car was new and in good condition. Best part is, got it at a great price after discount. The staff who showed us our car was friendly and honest.
Dislike: The staff at the counter could've been a bit friendlier (then again, it was close to midnight and they were probably tired). Although we took full coverage on the website, the staff at the counter still suggested we took a separate insurance at extra charge - which confused us as to why we should be taking 2 separate insurances. We decided to forego the offer of course.