The car was new, and the pickup and return process was efficient.

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.

値段が安くて少し心配でしたが、スタッフの方も親切で、車の状態もとてもよく、何も問題ありませんでした！ 空港までのピックアップの予約をしなければいけなかったのがわからず、現地で電話をしなければいけないのが大変でした。 現地で使える番号は持っていないし、電話で英語で話すのもハードルが高く、ピックアップ場所や方法の説明がないのが困りました。 それ以外は全て快適でした！

最初に申し込みをしてから、オプションの追加方法などが分かりづらかったです。

On collecting the car the counter staff advised that booking directly with Ace was easier than booking with Easyrent. The full insurance would be straight forward and the details simpler.