The service was quick, and the cars were brand new and very clean.

Very good, no long queues

There were a queue hence we had to wait for at least 30 mins to pick up the car. But service is good, location of car rental is just right next to the arrival hall. Easy to locate, car is clean and what I needed. Drop off is easy too.

Avis was great

Dislike: The staff during pick up had quoted for a insurance premium to cover Aud 4700 that will be charged by insurance company she said in the event the car is damaged an exorbitant sum which was if i'm not wrong more that Aud 200 and this was more than AUd 177 I had paid for the rental of the car itself. And she quoted that the compny will hold Aud4000 in my credit card pending the evaluation of the insurance company even if there was a small scretch on the car....which was absurd. I m really not happy with that as it made me scared shit abt it when I drove the car. We want to take additional insurance if required but the premium amount must be reasonable and the staff shld explain it well for us to understand instead of scaring us....otherwise all was fine.